QUALITY POLICY QUALITY MANAGEMENT SYSTEM
Quality Management Director
Ziynet KARADAG
Education Nurse
Saliha HANCI
QUALITY MANAGEMENT UNIT
Our hospital services; quality studies, which are started with purpose of creating an understanding based on effective, efficient and quality service delivery, continue with the philosophy of continuous improvement. Our main activities are;
In accordance with the quality standards studies in health; making job definitions of all employees, preparing procedures and instructions defining the operation, controlling documents and records,
Determination and being followed of targets,
Indicator management,
Conducting the self-assessment Process,
Following security reporting system,
Corrective and preventive activities,
Educational activities,
Employee and patient satisfaction surveys,
Analysis of the applicants' complaints and suggestions,
Data analysis and continuous improvement activities for monitoring and measurement.
Placing quality standards in health care in our hospital and providing services according to standards.
COMMITTEES
Patient Safety Committee
Employee Health and Safety Committee
Education Committee
Infection Control Committee
Facility Safety Committee
CREWS
Patient-Patient Relatives Opinion Suggestion Evaluation Team
Employee Opinions, Suggestions and Complaints Evaluation Team
Quality Team
Building Tour Team
Blue Code Team
White Code Team
Pink Code Team
Code Red Team
Nutrition (Medical Nutrition) Support Team
Information Security Team
Antibiotic and Rational Drug Use Team
Medication Management Team
Disaster and Emergency Management Team
Self-Assessment Team
Clinical Quality Improvement Committee
Risk Management Board
OUR QUALITY POLICY
To provide health services in accordance with the goals and objectives determined in line with our mission, vision and values,
To ensure that the corporate goals and targets determined in annual periods are evaluated in committee meetings and to increase efficiency,
To ensure the compliance of the health service provided in line with the objectives with the strategic goals with the notification and feedback system created,
To keep the patient and employee satisfaction at the highest level by ensuring the continuous improvement of the established quality targets through self-assessment,
To ensure the continuity of the process by making improvements with the quality management system studies and analysis results carried out by the employees,
To provide high quality service by continuously improving the effectiveness of the service that supports development with education by using measurement and improvement mechanisms focused on patient and employee satisfaction,
Ensuring and continuously improving the implementation of quality standards in health with a reliable working environment that makes continuous improvements with evidence-based data by encouraging employees to participate in quality studies,
To be a learning organization and a reliable health service provider by providing honest quality health care by constantly improving the trust of patients, suppliers and all employees to the institution.